ESPChat.com
Complaint 4514 Details

  • Date Occurred: 07/02/2013
  • Reported Damages: $12.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I paid these people for a one year membership.
As of the purchase date and today,7/14/2011, I have gotter NO responce to mypayment and what they promised to do for me.
I feel as though these people are running a scam, collecting monies from people and doing nothing in returne.
Thank you so much for your help.
Take care and God bless,
Patrick Foster

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Comments

  • ESPChat
  • ESPChat SBID #N/A
  • Posted 07/20/2013
  • Dear Patrick,

    On behalf of the entire Customer Care team and all the psychics at ESPChat.com, we would like to apologize to you for the unpleasant experience you have had. As a result we have immediately refunded your account.

    To hopefully clear up a few things, after you registered an email confirming your payment and explaining how to use our site and directions on how to login were immediately sent to you. If you did not receive this email, please be sure to check for it in your spam folder, as it may have been mistakenly directed there.

    In case there was any confusion on how to benefit from your membership to ESPChat.com, we just to want to clarify a few things. In order to participate you must login to ESPChat.com. Once you are logged in you can access the chat room. The chat room is open daily from 9:00AM to Midnight EST. The $12.00 that you paid gives you access to this service, everyday, for a entire year.

    We were a bit concerned as to why you didn’t contact us, and would just like to remind you that our Customer Service Care team is eager to help you. You can reach us at our toll-free number Monday-Friday, 8:00 AM to 4:30 PM EST at 1-877-668-0781, or at our email address: support@espchat.com.

    We want all of our customers to know that we are here to help and we urge you to contact us with any problems or questions that you may have. We stand by our 100% satisfaction guarantee and will issue a refund IMMEDIATELY to your credit card in the event that you are not satisfied with our services.

    Sincerely,

    ESPChat.com Customer Care
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Business Profile Summary

  • ESPChat.com logo

Company Statistics

  • Complaint Against ESPChat.com
  • Complaints Filed: 182
  • Reported Damages: $6,369.62
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.