Complaint 357071 Details

  • Date Occurred: 01/14/2017
  • Reported Damages: $650.00
  • Location: Nevada

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Waiting months for payment due me for replacing lost phone. Owed over $650.00. promised to reimburse but no luck in months. No replies to email/phone.
I purchased a cell phone policy for $116.98. The policy clearly states covers lost and stolen phones and is promoted on their website.
I had my phone stolen.Called police, they investigated and even took fingerprints. Gave me a police report.
I sent in all claim forms and were accepted. My account was charged $212.23 which was for the deductible ($189.00 plus sales tax of $23.23)
I was told a new phone would be sent to me in 3 to 5 days.
I was told they had problems getting my phone from their supplier.
I received a loaner phone and my account charged $149.00 as a deposit on phone.
I was told over and over the phone had been ordered and they should be able to send out soon. They also added that they were having problems getting a new phone.
after many, many emails over a 7 week period, Mr.xxxxxxx (the only person ever was able to contact) told me they would send me a check to pay for a new phone or I could buy one and they would refund me for the purchase. The last email I received from them is below:
"I have submitted your receipt to our accounting department so that they can cut you a check. This process takes about a week with them as they cut checks once a week.
When your check is sent out, it will be in the amount of what you paid since we have already authorized your deductible payment."

I never received any check. I have emailed/called and left messages over the past months. It has been many, many months thus far- not 3-5 days like they claim in their contract.

I have also noted they have moved from Florida to Nevada and now their BBB rating is veing 'updated" and i suspect will be dramatically lowered. I did note that when pushed they make up excuses and even make completely false and unsubstantiated claims.

I have not idea how this company can still be in business. The internet is plastered with negative reviews and I suspect it is simply a fraud and these people belong in jail.

Do You Have a Complaint?

Submit a Complaint


There are no comments posted. Be the first to comment on this complaint

Do You Have a Complaint?

Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!

Submit a Complaint Now

Business Profile Summary

  • eSurranty logo

Company Statistics

  • Complaint Against eSurranty
  • Complaints Filed: 5
  • Reported Damages: $2,433.42
Visit Complete Company Profile

What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.