Complaint 356022 Details

  • Date Occurred: 12/21/2016
  • Reported Damages: $197.73
  • Location: P.O. Box 1366 Hoboken, NJ 07030
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I saw an ad online for a great deal of a revolutionary face cream for only $4.95 and I thought, what a great deal! When I was in the purchase screen, it asked me to add to eye serum for only $4.99, so I did, again thinking what a great deal! Both only totalled $9.95. This is all I authorized, $9.95; I received the receipt for this $9.95 in my email. About a week later, I checked my credit card statement and by chance noticed two charges from this company Luminesque, one for $84.99 and one for $84.95 - neither of which were authorized, and I was not informed about these charges in any way, not even a receipt was sent. I instantly called Luminesque wondering where these charges came from. They told me that I "approved" these charges when signing up for the $9.95 and that I was on a continous cycle of product and charges, unless I cancelled. I was very upset as a receipt was never sent for these two charges, and if I had not checked my credit card statement, I would have never known the charges existed as it was not openly displayed or communicated in my initial purchase. Trying to stay calm, I asked if I could refund for the product over the phone. I got a refund number, and on my own dollar, I returned the product to the USA. I called a few weeks later because I had not seen a refund back onto my credit card yet. When I spoke to them, they said it was received 1 day too late for a refund!! I thought this was absurd as I mailed it as soon as I found out these unauthorized charges. I spent an hour on the phone with the company and even spoke to a manager. They would not budge on the refund, and now I am out 197.73 USD with no product, not that it is a product I would ever trust or want at this point. DO NOT EVER BUY LUMINESQUE - it is a SCAM!

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Business Profile Summary

  • Luminique logo

Company Statistics

  • Complaint Against Luminique
  • Complaints Filed: 84
  • Reported Damages: $10,304.70
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.