Complaint 352901 Details

  • Date Occurred: 09/10/2016
  • Reported Damages: $460.00
  • Location: San Francisico, CA
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

We rented a "clean" apt. thru AirBnB. Upon arrival the smell and condition of the rental made it unusable. Despite photos sent to AirBnB, they would not refund our money even though we we forced to spend those three nights in a local hotel. They claim it just wasn't possible because the home owner is considered a "super host". Cindy Chen claimed her home was clean, but the human urine, mold and filth was impossible to ignore. We tried to resolve through AirBnB, but they side with the home owner. We have had many pleasant experiences with AirBnB, but will now reconsider using them ever again.

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Business Profile Summary

  • AirBNB logo

Company Statistics

  • Complaint Against AirBNB
  • Complaints Filed: 55
  • Reported Damages: $274,861.03
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