Complaint 349372 Details

  • Date Occurred: 10/06/2015
  • Reported Damages: $106.00
  • Location: 165 Pleasant Ave, Portland, ME 04106

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

On 10/6/15, I had a coupon for a 6 month starter set of VapoSlim, and I mailed them a check for $106.00 for an e-cig vaporizer, 6 months supply of pineapple extract & instructions for use.

On 10/26/15, I received a package with 6 plastic vials labeled 'chocolate pie', no e-cig & no instructions. I called the number on the packing slip & received a recording stating that the number had changed. I called the new number & spoke to a rep, who told me to call back in 72 hours to check on the status. I called again on 10/29 and was told my product shipped on 10/28 and to just hold on to the 'chocolate pie' until I got the order.

11/15/15 - no product. Called again & spoke with rep who told me that the order had been cancelled and that she would re-ship the order, but they no longer make the pineapple.

12/11/15 - still no product. Called again & requested a supervisor. Was told I didn't need a supervisor and that she could help me and would reship the product.

1/11/16 - still no product. Sent e-mail to customer service. No response to e-mail as of 1/20/16.

1/20/16 - still no product. Called again and requested immediate refund. Was advised to return unopened product with tracking #. Was given an RMA # for the return. Mailed return on 1/20/16. They received it 1/26/16 @ 8:09 am (USPS tracking).

2/3/16 - still no product or refund. Called again, spoke to a different agent. He advised me processing can take up to 6 weeks & to call back in March.

3/4/16 - Still no product or refund. Agent (supposedly) informed supervisor of problem and sent info to the refund department. She said I should have my refund check within 14 working days.

3/25/16 - No product, no refund, no satisfaction. Called again, asked for supervisor & was told that supervisors are not on site. She then checked and told me that since I have not received my refund, I would NOT be getting one because it was past the time allotted for refunds. (They are the ones who have been dragging their feet to insure I didn't get my refund!)

4/5/16 - Called again & was told by clerk that he reviewed all my info & said he would contact the refund department again. Told them the entire story & asked for an exception to the guarantee policy since it was their fault.

4/22 - Spoke to yet another clerk who told me that the refund had been processed as of 4/22 & if I didn't get it in 2 weeks I wouldn't be getting a refund because of the 30 day policy.

5/6 - called again. They tried to send the charge back to my credit card, but since I didn't give them a CC#, they couldn't charge it back. Said they cut a check & sent it out & to call back in 2 weeks if not received.

5/20 - Spoke to another clerk & told her I wanted to speak to a supervisor. She told me that supervisors aren't in the building. I gave her a hard time & she connected me with another person who gave me the same runaround I have been getting since day 1. After arguing with her for 15 minutes, She said will resubmit the refund. I will call back in 2 weeks.

(wondering if I should contact a lawyer)

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Business Profile Summary

  • VapoSlim logo

Company Statistics

  • Complaint Against VapoSlim
  • Complaints Filed: 3
  • Reported Damages: $359.90
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