Complaint 342371 Details

  • Date Occurred: 06/27/2015
  • Reported Damages: $1,138.91
  • Location: Alphareta GA

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

In December 2014 I decided to get eSecuritel as my cell phone insurance, I was told for a little more than AT&T insurance I would get a new phone if lost or damage. In April 2015 I file a claim for lost phone... I was happy to receive a replacement.. supposly it was an iPhone 6 but come June, the phone needed a system update, while trying to update the iPhone 6 system the phone went dead on me. I called At&T, Target, Apple and finally eSecuritel. AT&T and Target couldn't do a thing and referred me to Apple. Apple asked me for the EMEI number and couldn't locate it, so I called eSecuritel to get it. Once I received it I went to Apple so they could do their thing and fix. That is when i realized that the so called new phone was a phony, the reason the phone could not update is the phone did not have iPhone 6 original parts and could not read the system. eSecuritel resolution to all of this mess is for me to file another claim and pay another $199. deductible to replace a defect phone they gave me on 4-15. Reason I enter $1138.91 damages is the lost of my phone, deductible and month fees. I claim my original phone monetary lost because of the false sales pitch they gave me to discountinue to my regular insurance. If you ever get a replacement phone from this company better make sure is in great condition, not a fony phone and that it is not bend. The Apple representative told be it had a small bend which you could not even see, for this reason eSecuritel want to re do a new claim as damage.

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Business Profile Summary

  • eSecuritel logo

Company Statistics

  • Complaint Against eSecuritel
  • Complaints Filed: 14
  • Reported Damages: $5,256.14
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.