Merrywood Loans
Complaint 322197 Details

  • Date Occurred: 04/02/2014
  • Reported Damages: $142.00
  • Location: Horsham United Kingdom

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

On April 2, 2014, I surfed the web via my mobile phone for a pay day loan to tide me over while I waited on receiving my 6 week deposit upon moving house. I was told I had been approved for a loan and to upon giving my bank details, I would receive a loan. Merrywood posed as another company altogether. Upon further investigation on my own via my mobile phone, once presented with the ‘approved loan scenario, I clicked on the T&C's and they are written in a way to be very vague and don’t link back to Merrywood's site. Merrywood took my bank details and charged me £69.95 as a brokerage fee to help me find pay day loans. This was deceptive and put me at economical risk.

Timeline of Events:
- April 2, bank details were taken and the fee taken out of my account without my permission. (my permission was given to deposit funds into my account)
I called into Merrywood Loans on April 4th, 2014 and asked for a full refund in which I was told it could take up to 10 days.
- 11 days later, I called in again asking for my refund and was told it was going to be with me shortly and to continue to check my bank account.
- After reviewing my bank account for a few days, I called in again and was told per their T&C's, they have 30 days to provide a refund
- April 22nd I wrote in a formal complaint letter asking for a refund and to cancel all activity including texts, emails etc. and sent it to them via post and had it tracked. This letter was never acknowledged as received until I called in to verify they received it.
- Day 31, I called in and was told my refund was with the manager and I would have it at the end of the week. (Marrywood has now completely disregarded their own 30 day policy and is violation of their own T&C’s)
- May 6, Merrywood took a monthly fee. I called in and was told I never cancelled the account. This is false, per my numerous phone calls and written letter.
- May 8th, I called my bank asking for a stop payment and reported it as fraud. They called Merrywood with me and I was told by Merrywood I would get a refund of the monthly payment.
- Once a week for the past month, I have called in asking where my refund is and every week I'm given a new excuse as to why it hasn't been retuned. I was told to finally ask for a manager call back if I hadn't received the refund by end of week June 2nd.
June 9th - I called in to schedule a manager call back and was told they couldn't guarantee a call back but would try.

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Business Profile Summary

  • Merrywood Loans logo

Company Statistics

  • Complaint Against Merrywood Loans
  • Complaints Filed: 95
  • Reported Damages: $15,429.02
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