Premium Astrology
Complaint 302460 Details

  • Date Occurred: 01/14/2013
  • Reported Damages: $214.53
  • Location: United States
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Hi

I was told that I would have a reply with in the next 12 hours regarding my refund, only to find out that I can't even chat to one of there live help options that they have to offer. Seem like they have blocked me.

I spoke to Sherly and this is what she had to say- (Sherley: I have refunded all your charge(s). Please allow 24 hours for the refund to be processed and 3-5 business days for the refund to reflect back into your account. Please accept our apologies for any inconvenience you may have experienced.)

Sherley: I would like to inform you that you had pay 8 installments of $19.95 in US dollars which will be in total $159.60 which we have refunded you. She told me that you will get back to me with in 24 hours, it never happend.

Then I spoke to Edric and this is what he told me that also never happend.
Edric: You will get confirmation within 12 hours. I have forwarded your request to our concern department, I assure your issue will be resolved within 12 hours. As per your request we have refunded you $59.85 as your three payments for Norah Inner Circle Access. That also did not happen.

The information that they have given me is miss leading, all I wanted was one reading for $19 that a friend borrowed me, I never got any proof of payments, I never knew that there was payments going off of his account every month for 12 months only after a year he noticed and came back to me very upset because this was a one time deal. i I even told Norha in a email that I send that i am going to borrow the money for the one reading because I dident have it, she knew that I am having a hard time with money but still took evey month with out letting me know. If I had received any proof of payment from your side I would have known to stop this. I dont have the money to pay back my friend and I want a refund please, I stay in a 3rd world country and was just looking for some help only to find my self in a much worse place with dept to pay that I don't have.

Please get back to me regarding this.

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Comments

  • DeborahPA
  • DeborahPA SBID #60d47e249f
  • Posted 02/03/2014
  • Hello,

    I would like to personally address these concerns. Please accept our sincere apologies for the inconvenience that you have been experienced. Thank you so much for the blessing of your patience as a result. I would like to get this rectified as soon as possible, I have been in contact with our Client Care team as soon as I saw this message. Please send me an email at norahguide@gmail.com and I will forward your information on to our Client Care team who is waiting to hear from you! Please be sure to use or provide the email that you used to sign up for the service, as well as your full name, and the last 4 digits of the credit card in question. For your convenience please also include a paypal address where we can send those funds, or a mailing address and we will send that in the mail as soon as possible. Upon receipt of that information we will be happy to refund you the full amount. Again, please accept our apologies for this inconvenience, as well as our gratitude for your patience as we work together to resolve this matter in full. Thank you!

    Deb, Premium Astrology
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Business Profile Summary

  • Premium Astrology logo

Company Statistics

  • Complaint Against Premium Astrology
  • Complaints Filed: 4
  • Reported Damages: $915.55
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