Biotrim Labs
Complaint 286656 Details

  • Date Occurred: 10/18/2013
  • Reported Damages: $299.50
  • Location: Philippines
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Until now I am not receiving the products (Pure Cambogia Ultra and Pure Cleanse) I purchased last October 18. According to their shipping rule "US orders are shipped USPS and average about 3 to 7 business days. International Orders are shipped USPS and can average 7-10 business days." 19 working days had passed and until now I am not receiving the products so I decided to cancel it and requesting them to refund my payment. They replied tru e-mail that if I'm not satisfied with the products and requesting for a refund for the payment I made I will be responsible for the return of the products, which include International shipping charges and 15% restocking fee per order. How will I return the products I am not receiving up to this date? In addition, they also offered a 50% discount on the products I purchased instead of paying these charges and losing the products. I called their customer service hotline but the number is not available. I want to cancel my order and refund fully the payment I made. I read the same complaints from the people who also purchased their products from different countries and until now the company is not doing something. I hope that this is not a scam.Please help!

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  • Gav
  • Gav SBID #3ebc0bcd49
  • Posted 11/13/2013
  • Contact your bank IMEDIATELY and cancel your credit/debit card before these scammers help themselves to more of your money. This is the only way to stop these scammers from doing more unauthorised transactions.
    Check your account statement for the merchant name that they have used to charge the fraudulent amounts, they will appear as website address's such as,, etc etc or some other random name, there are many they use to try and scam people.
    Then file a notification of disputed transaction with your bank so their fraud division can investigate the charges. Tell them you have never had any contact with the merchants on your account and insist they claim fraud on your behalf. Credit Card International Rules do allow for the reversal of fraudulent transactions.
    Don't trust them to sort anything over the phone or email, they are just trying to keep you waiting in hope for a refund or resolution so they can access your account again and steal more money.
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  • jeanette
  • jeanette SBID #ffb6c703a1
  • Posted 11/16/2013
  • I followed your advice and just want to thank you! I called my credit card company and already file a dispute claim in order for them to conduct an investigation. They blocked my virtual card and issued another card.
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Business Profile Summary

  • Biotrim Labs logo

Company Statistics

  • Complaint Against Biotrim Labs
  • Complaints Filed: 226
  • Reported Damages: $238,864.38
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