Pure Garcinia Cambogia
Complaint 286179 Details

  • Date Occurred: 10/19/2013
  • Reported Damages: $159.00
  • Location: Florida

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered a free shipment of garcia cambogia. They stated $2.99 would be charged for shipping and if I canceled within 3 days then no further shipments would come. I checked my account on Wednesday and saw a charge pending for $159. I was extremely upset and contacted the phone number 888-373-3911 and was advised that the order needed to be canceled within 3 days. I advised her that Ihad not received the order and she stated I suggest you contact the post office since you only have 14 days to return it or I would not receive my money back. She was very nasty and I was very uncomftable with everything after speaking with her. I immediately called my financial institution and canceled my card and filed a fraud case as I only authorized the $2.99 from my account. As soon as I received the product which had no company name on the package or on the bank information. I returned the item unopened by 3 day express to meet the 14 day return policy which cost me $35. I waited for my refund which never came. I called again today for them to tell me that they received the item back however I needed an RMA in order to return the product, therefore I am not eligible for a refund. I was very upset and requested a supervisor who stzted no refund however they can send me the product back. I stated, "so I can call back for the RMA andreturn it again". She then afvised they would not accept the product back. I advised her that I had filed a dispute with my financial institution and SHE HAD THE NERVE TO STATE THAT I WAS COMMITTING FRAUD!

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Comments

  • Gav
  • Gav SBID #3ebc0bcd49
  • Posted 11/11/2013
  • Contact your bank IMEDIATELY and cancel your credit/debit card before these scammers help themselves to more of your money. This is the only way to stop these scammers from doing more unauthorised transactions. File a notification of disputed transaction with your bank so their fraud division can investigate the charges and hopefully reverse them before they are processed.
    Don't trust them to sort anything over the phone or email, they are just trying to keep you waiting in hope for a refund or resolution so they can access your account again and steal more money.
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  • Deanna
  • Deanna SBID #ac4c4868fd
  • Posted 11/20/2013
  • I did close my card immediately and filed a dispute. Unfortunately they were not able to stop the payment from going through and I am still trying to resolve this. I pray it is resolved soon. I am also filing a complaint with Florida in hopes that they will be closed down soon. Thank you for your comments. I need all the help I can get.
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  • Gav
  • Gav SBID #3ebc0bcd49
  • Posted 11/21/2013
  • Well done, keep on at your bank. Check your account statement for the merchant name that they have used to charge the fraudulent amounts, they will appear as website address's such as buyhlper.com, hightrendauctions.com, hlpsupp.com etc etc or some other random name, there are many they use to try and scam people.
    Tell them you have never had any contact with the merchants on your account and insist they claim fraud on your behalf. Credit Card International Rules do allow for the reversal of fraudulent transactions.
  • Was this helpful?

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Business Profile Summary

  • Pure Garcinia Cambogia logo

Company Statistics

  • Complaint Against Pure Garcinia Cambogia
  • Complaints Filed: 478
  • Reported Damages: $110,210.84
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