Max Garcinia Burn
Complaint 285728 Details

  • Date Occurred: 09/12/2013
  • Reported Damages: $148.95
  • Location: St. George, UT

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Biggest scam EVER! In a nutshell:
Ordered product online 9/1/13on the trial basis advertised for just $2.95 shipping. Didn't realize that it was only a 10 day trial from the ORDER date. Rec'd product 9/9/13. Opened envelope to find 4 bottles of a product that was completely different then what was advertised on website. Site clearly says product is ineffective if contains less than 60% HCA. Product rec'd contained 50%! Dig down in envelope to find a receipt stating $148.95! I called immediately. Was given return instructions, no explanation of charge or misrepresented product. Was told that if I called back with tracking # for return, I wouldn't be charged! Product was signed for by company on 9/13; one day after my debit card being charged $148.95! I have called at least 3x's a week, sometimes that same amount in one day, only to be given different information from every Customer Service rep. I've emailed only to receive generic responses each time. I've yelled. I've cried. I've tried to be nice when speaking with them. They give answers like programmed robots. They insist they are located in St George, Utah, however when I ask for a physical address, they robotically repeat the PO Box info. I truly believe they're located in the Philippines. When I called on 10/28, I was actually given a return credit number and told the $ would be back into my account in 5-7 days! Called today and was now told the policy is 30 business days. Not sure why I keep calling because all that happens is I get frustrated and angry. I know I've been scammed but it kills me to know I lost the $ they stole from me in addition to the $ to ship the product back! DO NOT BUY FROM THIS COMPANY! I've been waiting for 2 months! Because I used my debit card and not an actual credit card, my bank can't really do anything! I've even filed a complaint with the Utah Consumer Fraud department but that can take up to 30 days to get a response. UGHHHH!!!!

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Comments

  • Stephanie
  • Stephanie SBID #cc61b1a13e
  • Posted 11/09/2013
  • I am going through the same thing. I don't know what to do. Today my 30 days was up and I still don't have my money. I have called 4 times today to try and talk to a supervisor and they keep saying they put me on a list yet they haven't called me back. I am so frustrated, I feel like I should give up but I want my money back. I did everything they asked and got screwed. I used my debit card to, and then they charged $9.77 a few weeks ago, I called not knowing the charge (it was listed under a different name and phone number on my statement) and they did actually refund that money. So why is it taking so long to refund my $148.96? I refuse to let them win, I am going to keep calling and driving them nuts until I get my money back.
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  • Tricia
  • Tricia SBID #944d6e69b0
  • Posted 11/10/2013
  • It's so frustrating & I know in my heart that I'm never getting my $ back yet I keep torturing myself by continuing to call them. I, too, have been told multiple times that I was on a priority list to get a refund and/or a call back from a supervisor. How do companies stay in business doing this to consumers and don't get shut down sooner. Even if I don't get my $ back, they need to have their operation shut down to avoid defrauding more innocent victims!
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  • Gav
  • Gav SBID #3ebc0bcd49
  • Posted 11/10/2013
  • Contact your bank IMEDIATELY and cancel your credit/debit card before these scammers help themselves to more of your money. This is the only way to stop these scammers from doing more unauthorised transactions. File a notification of disputed transaction with your bank so their fraud division can investigate the charges and hopefully reverse them before they are processed.
    Don't trust them to sort anything over the phone or email, they are just trying to keep you waiting in hope for a refund or resolution so they can access your account again and steal more money.
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Business Profile Summary

  • Max Garcinia Burn logo

Company Statistics

  • Complaint Against Max Garcinia Burn
  • Complaints Filed: 179
  • Reported Damages: $28,389.65
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.