ESPChat.com
Complaint 253213 Details

  • Date Occurred: 06/21/2013
  • Reported Damages: $49.00
  • Location: south jones blvd las vegas nevada
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

my subscription was$24 for the whole year, could go on consultations with any psycics available as it was suppose have been a 24hr service,i have only been a member for 3 days i was suppose to get my first reading for 10 mins free, i the medium who i was having a consultation with did not have her timer on. ( i did tho )she never even had her web camera on so i realy didnt have a clue who i was having my consultation with..!! anyway i was on for exactly 6 minutes she didnt have a clue about anything i asked her so when i asked if she was for real she disconnected from the chat, next minute i knew she had taken £31 ( in english money out of my bank account with out my authority, i have also left numerous emails to espchat customer support and i have not had 1 reply back right up till today, i have even tried calling the number they leave on their page and yet the number dose not even exist.. i have been well ripped. so i want to claim damages for $24 membership and the £31 that was taking from my bank account without authorisation. i do have a 30 day money back guarentee so i have now cancel my subscription and demanded my money back from them, wether they are getting my emails i dont know. i have reported this to my bank branch and they are going to investigate this

Update: 06/27/2013

i have heard back from espchat offering a refund .. i have photos of the psychic ( MELODY ) from espchat ( i will try and up load them)

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Comments

  • ESPChat
  • ESPChat SBID #42ad715740
  • Posted 06/27/2013
  • Dear janet,

    Our customer service phone number is a live, working phone number. It is: 1-877-668-0781. If you are calling from outside of the United States, you may need to dial "00" first. We have live representatives answering the phone Monday-Friday from 8AM to 4:30PM EST. You can also call after-hours and leave a message. If you sent an email to customercare@espchat.com, please allow up to 5 business days for us to respond. We do offer a 100% money-back guarantee on all of our memberships and we would never charge a client's account without authorization.

    Sincerely,
    ESPChat.com Customer Care
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  • janet
  • janet SBID #77d8139a8c
  • Posted 06/27/2013
  • well ime sorry espchat but i wouldnt lie ok. i authorized $24 to come out of my account ok, for my 12months membership, i was suppose to of got 10mins free on my 1st reading with 1 of your so :called psycic readers i got exactly 6 mins and believe me the full 6 mins were not off the so called reader as adverted messages were coming through every few seconds which stopped most of my consoltation !!! nathalia who ever she is or was !!! did not have a clue about any psychic powers because she was fake !!! when i asked her about if she was real she disconnected from my consaltation,, then un known to me the cheeky little so and so had charged me !! what for ?? for nothing.. my consaltation was free even tho i didnt realy have 1 i got charged ok espchat. now yes i have had an email rfrom yous and yes i would like to be reimbursed not only for my subscription but also for the charge nathalia has taken from my account too.. tell MELODY !! if there is a melody ?? thank her for putting me through all this stress and anger!!! she has caused me ok.. might sue for what yous have caused me !!! she tortured me aswel for months until i trusted her aswel !!!
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Business Profile Summary

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Company Statistics

  • Complaint Against ESPChat.com
  • Complaints Filed: 182
  • Reported Damages: $6,369.62
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