Wrinkle Mall
Complaint 234611 Details

  • Date Occurred: 02/24/2013
  • Reported Damages: $333.46
  • Location: 6741 W. Sunrise Blvd; Plantation, FL 33313-6067

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

    • Wrinkle Mall Complaint / User Submitted Image #234611
    • Wrinkle Mall Complaint / User Submitted Image #234611
    • Wrinkle Mall Complaint / User Submitted Image #234611

I placed an order for what I thought was a 30day free trial of a facial cream duo. On 2/24/13 (4) charges appeared on my card (2)@ $4.99 and (2)@5.99 - I had agreed to pay shipping charges of $5.99 for each product and felt that this error would be corrected. On 3/11/13, I was charged $105.98. Since I had received more than a 30 day supply and I was still under the 30 day period I was irked but no red flags waved wildly. On 3/27/13 a charge of $80.98 next appeared...still using the product I was ok with the charge. However, I began reacting to the creams with increased sensitivity...and on 4/7/13 I received an email with an order confirmation to which I had replied promptly with a photo of my irritated facial skin saying please stop my subscription I am reacting to the creams and I will be returning the product for a full refund and also indicated in the communication that their "stop subscription" link didn't work. I returned the product via UPS to the address listed. I was charged $83.80 on 4/8/13. Again I sent an email 4/10/13, indicating that both products had been returned - provided the tracking info etc. Each email received no response. According to the tracking info provided by UPS,the returned product was received and signed for by a Wrinkle Mall associate on 4/12/13. This info I again forwarded via email saying essentially, your product was returned and received I would like a refund etc. No response. I sent several more emails to no avail and then tried emailing "support@wrinklemall.com" this bounced back twice indicating that the server had rejected the address. The monetary damages now include: the double fees charged for shipping ($21.96), $270.76 for products received and returned, as well as, $42.00 for overdraft fees because I wasn't prepared for the charges and had not transferred money to that card which is not interest bearing. The dermatologist fee I will "eat" as a reminder of my gullibility.

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Business Profile Summary

  • Wrinkle Mall logo

Company Statistics

  • Complaint Against Wrinkle Mall
  • Complaints Filed: 3
  • Reported Damages: $579.34
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