Complaint 194083 Details

  • Date Occurred: 12/26/2014
  • Reported Damages: $0.00
  • Location: www.daxmart.com

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I placed an order for the D3200 Nikon camera on November 23, 2012 and received an email confirmation of the order. A few days later I was contacted by a guy from Daxmart to confirm my order. The pushy and rude salesman told me my camera didn't come with a charger or rechargeable battery and that I had to order it thru him or my camera wouldn't work when I got it. BTW, this camera mentioned that it came with battery and charger in the specs when I ordered it online. The prices they were trying to charge for these items were ridiculously high and I told him I would buy them on amazon.com for alot less. He got very annoyed with me and told me that my camera wasn't in stock, but if I wanted the same camera with the full kit I could spend $250 more and get it within he week. I said no thank you i'll stick with the camera that I ordered, so the man told me that I would receive my camera around Chrstimas time since it was on back order.
I called today 12/26/12 to confirm when my order would be shipped since its been over 30 days. Mind you, I also sent an email last week that was never answered. The first rep who answered my call said that they had no record of my order and that my order # was incorrect. The guy was extremely rude and rather than helping me solve the mystery of my order, he sent me to voicemail instead. And this is all after I had been waiting 22 minutes on hold to actually get a rep on the phone. I called right back and another guy answered the phone. I explained what happenend and gave him my order number. Miraculously he was able to find my order right away but told me it was on back order. When I asked a few more questions such as when they expected the order to arrive t the warehouse and when it would be shipped to me, the guy seemed to get annoyed and when I asked to speak with a manager he told me he was the manager and his name was Alan. Then he went on to say and I quote, "You want to play games then I will cancel your order."
I did not order this camera to play any games with this company or rep, I just simply want my camera with none of the headaches that apparently go along with ordering through Daxmart.com. I wish I read all the negative online reviews on Daxmart before ordering thru them.
I am appalled and annoyed and I still don't have the camera that I ordered over a month ago. So I sent them an email cancelling my order and now I'm happy to order it from a known site with good reviews and pay a little more than I originally did, just to not have to deal with these people again. I will never order anything again from Daxmart.com. This company is a joke!!!

  • Seeking Resolution: Other
  • Get them out of business. This was the worst customer service i've ever encounterded in my life.

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Business Profile Summary

  • Daxmart logo

Company Statistics

  • Complaint Against Daxmart
  • Complaints Filed: 7
  • Reported Damages: $2,758.36
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