Reachout Wireless
Complaint 188876 Details

  • Date Occurred: 12/08/2014
  • Reported Damages: $26.50
  • Location: dont know

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I paid my cell phone to reachoutwireless the 1st of december the 1st 2012,and now i can't text or call on my phone..They tell me when i try to use the phone because i don't have any money on my phone...I don't have any access to the outside world...Can anyone help me out.

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Comments

  • ReachOut
  • ReachOut SBID #238de2092e
  • Posted 12/17/2014
  • Linda,
    We apologize for any misunderstanding that has lead to you being unable to use your phone. If you email our customer service at feedback@reachoutwireless.com we will figure out what caused your issue and resolve it as quickly as possible.

    Thank you,
    ReachOut Wireless Customer Compliance
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  • Hugh
  • Hugh SBID #5b9dd36c29
  • Posted 04/11/2013
  • Can't understand them. Very poor English, and when you ask for someone that you can understand they get angry and rude. They put you on hold for too long too many times switching back and forth. Reachout wireless took 300 minutes off my phone; Jeffrey Paco said they were having technical problems and I would have my minutes back within 24 hours plus the 250 minutes they owed me for the new month. That never happened! Ten days later they said I should call back on the 11th. When I called back, they said I had to write them a note saying "I want a free phone" and re-apply. We had a death in the family at the time all this was happening. When you need the phone the most you can't depend on them. Now I am applying with another company.
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Business Profile Summary

  • Reachout Wireless logo

Company Statistics

  • Complaint Against Reachout Wireless
  • Complaints Filed: 71
  • Reported Damages: $7,563.94
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SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.