Magic Jack
Complaint 174024 Details

  • Date Occurred: 11/01/2014
  • Reported Damages: $0.00
  • Phone Carrier:

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I contracted with Magic Jack 9/13/2011. Mid-August when I tried to make a call I found that Magic Jack had stopped my service. I contacted customer service and they told me that because my contract was ending that I had to renew my contract before I could use my phone. My contract was due to end 9/13/2012 and they disconnected my service mid-August 2012. So I decided to get another provider, Vonage. For 6 weeks Vonage tried to port my number from Magic Jack. I contacted Magic Jack today for them to tell me that it would cost me a total of $39.94 for them to release my number to Vonage. $29.95 to renew my contract with them and $9.99 which is a fee for my original number. I chose to forego my number port request and voice my complaint here. I will also send my complaint to FCC and BBB, my friends, relatives and any other forum I can find.

  • Seeking Resolution: Other
  • I want magic jack to release my phone number & stop holding my number hostage.

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Business Profile Summary

  • MagicJack Phone Company logo

Company Statistics

  • Complaint Against MagicJack Phone Company
  • Complaints Filed: 124
  • Reported Damages: $1,026,324.36
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