NetSpend Corporation
Complaint 150834 Details

  • Date Occurred: 08/22/2014
  • Reported Damages: $703.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I checked our checking account to verify my wife's Social Security benefit was deposited and it wasn't, so ahe called Social Security and was told her benefit hyad been rerouted to another bank.We went to the Social Security office the next day and they traced it to a Bancorp account belonging to a company called Netspend or Net Spend. The agent called netspend and they said the money was in an account in my wife's name and she could withdraw some with a Visa card. We don't have a Visa card nor have we applied for one. I looked this outfit up on Google and found out they sell prepaid Visa cards. Somehow they got my wifes information and redirected her benefit to there company and I sure they charge fees. We did have her direct deposited to the Boeing Employees Credit Union which has no fees and pays ninterest on checking accounts so we had no reason or desire to change the deposit and had never heard of Netspend.We told the SS agent toput her deposit back to BECU and we have still never heard anything from Netspend how my wife can get her money or how to close the account and we don't know how they got her info to redirect her deposit and now we are living in fear that they will get mine.
I am Alan Gale e-mail: (Personal Info Removed)

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Comments

  • Travis
  • Travis SBID #a6d880140c
  • Posted 08/29/2014
  • We are very sorry to hear that your wife's deposit was re-routed from your normal bank account. We would only be able to accept a deposit if all of your wife's information was provided to us and approved.

    Please send your information to feedback@netspend.com and we will look into this matter for you.

    Again, we sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.

    Thank you,

    NetSpend
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Business Profile Summary

  • NetSpend Corporation logo

Company Statistics

  • Complaint Against NetSpend Corporation
  • Complaints Filed: 26
  • Reported Damages: $38,455.77
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