Tech Support Mart USA
Complaint 139133 Details

  • Date Occurred: 07/06/2014
  • Reported Damages: $300.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

already written long complaint, went to read 'terms & conditions' all disappeared! I initially was experiencing problems with Hotmail! I could not locate a support telephone no. so did a 'google search' Found this freephone no. for UK: 0800 756 2992. Duly telephoned, checked it was Hotmail support, to which lady with Indian accent said Yes! Said she could 'help me - account had been hacked'This involved REMOTE ACCESS to my laptop! I am not usually 'taken in' by such things but caught at 'weak moment' awaiting urgent email! I got an automated call from my VISA card co. to which I confirmed 'Yes it was myself who made the payment'! I have now obtained a form from my card holder informing me I MUST contact the co. first. I have sent various emails (after having had my laptop screened/fixed by an expert) to them; got a phone call from 'unavailable no' which we do not usually answer. A man with English name but sounding Indian! 'remote access part of our service, saves sending out an engineer'!! I have since found out this co. is a SCAM! My payment - split into 2 payments for an unknown reason - had gone to Los Angeles! However, found IP address of this 'co' is nr. to New Delhi, India! Basically they got everything - docs., photos, notes, diary etc. from my laptop! It is quite unlikely I will get recompense from my card co. but I just wish to warn anyone reading this about these scammers! I have emailed them stating that the 'service' was not fit for purpose under the Sale & Supply of Goods & Services Act 1982. They 'sold me' what they called AVG Malwarebytes 2012 anti-virus. I removed this as various things kept 'flashing up' obscuring what I was working on/reading. I informed them this was of unfit 'quality' - it could even have been getting more info. from my laptop or was genuine but 'intrusive'?! I then had to spend some hours changing passwords on all the accounts I use. Also beware what you often find on Google searches. Seems they allow? these scams to show up.

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  • SueGr
  • SueGr SBID #bfbdefca88
  • Posted 08/01/2014
  • TECH SUPPORT USA - CORRECTION!! There appear to be several companies with similar name! I got a very helpful pre-arranged timed phone call from a most helpful representative of this company. He said I could name him: Mike Williams! He was extremely polite and helpful, offered further help, but I said I hadn't been happy with particular anti-virus, he has offered refund on behalf of the company. I was very impressed with his very prompt help; I did decline 'remote access' for more help with laptop, as all seems to be working just fine now since I removed the anti-virus which I was told usually works extremely well. Apologies if I got confused by other blogs on 'google searches' with companies of similar name!! I am happy that as gesture of 'goodwill' I have the offer of refund and can expect this in about 3-4 working days! Well done & thanks again!
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  • SueGr
  • SueGr SBID #bfbdefca88
  • Posted 08/01/2014
  • TECH SUPPORT MART - correction! They have been very efficient and helpful. There do appear to be companies I've read about with a very similar name and had complained. I have had a lot of help only today from a very polite representative of this company, who as a gesture of goodwill, is offering refund!
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  • SueGr
  • SueGr SBID #21a231e945
  • Posted 08/16/2014
  • TECH SUPPORT MART USA SCAM? (not to be confused with co. of similar name). Further news: I received email 'notification of refund' 2nd August. NOTHING came into my card a/c despite there being 5 'working bank days'! Have called and emailed since. Last email indicated there 'was a problem' with my credit card co.! I don't think so!!! The matter is now with Barclaycard - see what happens. Doubt will 'see my money' again. Don't get 'taken in' by TECH SUPPORT MART USA!
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Business Profile Summary

  • Tech Support Mart USA logo

Company Statistics

  • Complaint Against Tech Support Mart USA
  • Complaints Filed: 4
  • Reported Damages: $1,073.99
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