Faithful Mates and EDate Help
Complaint 110296 Details

  • Date Occurred: 04/30/2014
  • Reported Damages: $310.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I noticed on my credit card statements for my two (2) CHASE BANK credit cards that this group had charged both cards for monthly charges. I reported it to CHASE and CHASE refused to take off the charges because this group supposedly got my address right. Also on my Discover card they charged several months and Discover card refused to take off the charges. Both CHASE and Discover have fought me over taking off the charges.

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Comments

  • Tiffany
  • Tiffany SBID #85b5d11e32
  • Posted 10/14/2013
  • As a representative of Edatehelp.com I apologize you were unsatisfied with your experience on the site. We ensure you that we are a legitimate site with thousands of satisfied users, and would like to work with you directly to do whatever we can to further assist in making this right.


    Please email management@edatehelp.com with the following:

    Your username and email address used to register to our website EdateHelp.com
    The amount and date you were charged by Edatehelp.com
    Your phone number - So that our General Manager can call you directly to rectify this complaint.

    We will immediately reach out to assist you and do whatever we can to help rectify this matter.

    When contacting us by email, please enter in the subject field “Refund Request”.

    We look forward to working with you on this issue.



    Thank you,

    Tiffany, Edatehelp Customer Service Management
    management@edatehelp.com
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  • Jim
  • Jim SBID #2f1d5013c5
  • Posted 12/04/2013
  • I was charged 2.00 in mid November 2013 then several days later 99.00 by a group calling themselves edatehelp.com. I did not notice these charges until early December 2013.
    I noticed in my email inbox I had started getting emails from the dating site "ON.COM" and matched up the date these emails started with the date of the first charge in mid November from edatehelp.com.

    I then looked and ON.COM had somehow created a fake profile of me. This is some seriously gangster stuff going on, fraud and robbery.
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  • Gloria
  • Gloria SBID #85b5d11e32
  • Posted 12/16/2013
  • As a representative of Edatehelp.com I apologize you were unsatisfied with your experience on the site. We ensure you that we are a legitimate site with thousands of satisfied users, and would like to work with you directly to do whatever we can to further assist in making this right.


    Please email management@edatehelp.com with the following:

    Your username and email address used to register to our website EdateHelp.com
    The amount and date you were charged by Edatehelp.com
    Your phone number - So that our General Manager can call you directly to rectify this complaint.

    We will immediately reach out to assist you and do whatever we can to help rectify this matter.

    When contacting us by email, please enter in the subject field “Refund Request”.

    We look forward to working with you on this issue.



    Thank you,

    Tiffany,
    Edatehelp.com
    Customer Service Management
    Support@eDateHelp.com
  • Was this helpful?

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Business Profile Summary

  • Faithful Mates logo

Company Statistics

  • Complaint Against Faithful Mates
  • Complaints Filed: 40
  • Reported Damages: $4,288.44
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.